Contact Us

If you have a question about a product, need assistance with an order, or want more details about our store policies, the Hooksbay team is here to help.

How to Reach Us
Email: help@hooksbay.com

Phone: +44 0203 889879

Business Hours: Monday – Friday, 9:00 AM – 6:00 PM (UK time)

We aim to respond to all inquiries within 1–2 business days.

Common Topics
Order Tracking
Once your order is shipped, a confirmation email with tracking information will be sent. If you haven’t received it within 3 business days, please contact us with your order number.

Shipping & Delivery
Hooksbay ships within the United Kingdom:

Standard Delivery: 2 to 4 business days – Free

Express Delivery: 1 to 3 business days via FedEx – £10.00

Returns & Refunds
Returns are accepted within 30 days of delivery. We offer free return shipping and do not charge any restocking fees. Items must be returned in original condition.

Product Support
If you're unsure about a product or need help selecting fitness or sports equipment, contact us and we’ll assist you.

Company Information
Hooksbay
24–26 Arcadia Avenue, Dephna House #105
London, N3 2JU
United Kingdom
Company Number (Articope Ltd): 13077351